We Want Your Feedback
It’s been a while since we introduced mice that do “smooth” scrolling instead of “detent” (bumpy) scrolling. However, we’ve noticed that some applications still don’t support scrolling anything less than a full line at a time. When a detent wheel scrolls across a bump, it sends a message to the application to scroll one line, which in computer terms means it sends the number 120. If you have a wheel with no bumps, each little wheel movement sends only a part of a line (30 instead of 120, or ¼ of a line). The result is a nice smooth effect in applications like Word and Internet Explorer that support partial scrolling.
Unfortunately, some applications aren’t programmed to process anything that isn’t a multiple of 120. Either they are “eager scrollers” and lurch forward when you move the wheel even a tiny bit, or they are “shy scrollers” and don’t do anything unless they see a multiple of 120, leaving you to think the scroll wheel is broken. But the problem is not the wheel, it’s how the application handles the messages from the mouse.
To help improve the experience, we’ve updated an article in the Microsoft Developer Network library to give programmers the best information about how to handle partial scrolling. We also changed our Mouse software (IntelliPoint) so that the latest version (8.0) has a list of applications that we know don’t support partial scrolling. When IntelliPoint 8.0 detects one of these “shy scrollers” or “eager scrollers”, it will step in and add up the partial scrolls for the application, and then send the scroll message when it reaches a full line.
We’re also exploring other ways to help you work around this challenge. One idea is to develop a user interface where you could manually add applications to the list of applications that don’t support partial scrolling. Another idea is to include the ability to turn off partial scrolling completely — you’d lose the nice, smooth scrolling effect in applications where it works, but the programs that don’t support partial scrolling would scroll.
Here’s the feedback we’d like from you:
- Share your thoughts on our ideas for working around the partial scrolling issue, or share your own suggestions.
- Tell us the names of applications where you consistently see problems when scrolling, so we can investigate them and possibly add them to the list.
Thanks for your assistance. We really value your feedback!
I noticed this very issue – shy scrolling – in an old and infrequently used application a few days ago. I’d prefer the solution of allowing the user to add apps to a list that don’t support partial scrolling properly. Since this is the first time I noticed it, I really don’t think a system-wide setting is required.
9:24 am Steven Bone
I kind-of understand this, but what I don’t get is that when I set the Microsoft software to think I have a different mouse (I have mine set to Intellimouse Explorer 4.0), all my applications and software work perfectly with the smooth scrolling. So if this is the case, how is it just software? I mean I know it’s not the mouse that’s the problem, and I can see how this article would make perfect sense, but only if no other option was available. I can use Sony Vegas, Adobe products, anything that shouldn’t usually support smooth scrolling, but they do when I select a different mouse…
10:53 am Steven Jackson
Smooth scrolling drives me batty! Why’d you go and fix what ain’t broke??? Have you ever tried using satin pillow cases while sleeping on satin sheets? You have pillows flying everywhere, and you spend the night on a pillow chase. That is what smooth scroll is like. I want my notches dang it!
11:39 am gggirlgeek
I gave up using the mouse about a year ago because of these issues. I am not current on what it fails to work on now but back then I had scroll zoom issues with Windows 7 and Vista while XP was fine. I remember that Microsoft,s very own paint application suffered these scroll zoom issues in addition to Adobe After effects.
Back then I would have quite happily deselected partial scrolling forever if I had been presented with the option. So yes, I am definitely in favour of a disable button as a first line of defence.
12:25 pm Alan O
Update: I’ve just installed the 8.0 version of intellipoint, and not only does the mouse STILL not work, but I cannot even change it to think it’s a different mouse. I have a Wireless Mouse 5000, and the scroll will just not work now. Absolutely pathetic. Why say that you’ve fixed something when you haven’t? Seriously? Now I have to reinstall the older version… Get a grip with your own mouse, or just stick to windows.
12:36 pm Steven Jackson
(sorry if this seems spam-like) Try investigating Audacity, Sony Vegas, any adobe program, and you’re going to have to look at games that use scroll too…
12:38 pm Steven Jackson
Is it that hard to make it work like Logitech mice? Their smooth scroll work perfectly since forever… in every application.
4:38 pm unfan
Unfortunately I, like thousands of others, got sick of the scroll not working correctly, even in MS programs e.g. Access, so have moved to a much more reliable mouse, Logitech, No Issues at all. MS are you really trying to alienate all your customers by introducing products that don’t even work correctly with your own software?
10:09 pm Keith
I have given this some more thought. I think that when intellipoint is installed the smooth scroll should be disabled by default. Let the user select smooth scroll if they are happy with the proviso that not all apps are compliant .
1:31 am Alan O
Hi, Steven,
Thanks for your input! Regarding your later post, I just want to clarify that we tried a workaround in 8.0 so it’s not necessarily fixed. The only way to *really* fix this is in the code of the app, which we don’t control (even for Microsoft applications. )
In our IntelliPoint software up to version 7.1 some people, as you mentioned, manually change which mouse they say is connected to their computer. Of course it doesn’t actually change the mouse they have in their hand, but it leads IntelliPoint into thinking they have a different mouse. Some mouse models, like the Intellimouse Explorer 4.0 you mention, already had some workaround stuff built in, so when you scroll with that mouse, IntelliPoint sends all applications 120 for every 30 you scroll. Some people feel like this makes their scrolling experience more sensitive and they like it. Some don’t.
As you point out, in IntelliPoint 8.0 we introduced a new feature called automatic device detection, so you don’t have to tell IntelliPoint which mouse you have anymore, but that means you can’t work around the issue by changing your mouse type. We don’t want you to have to work around the partial scrolling problem by rolling back to the 7.1 version and faking out IntelliPoint, so we’re looking at what else we can do to help in a future release. We can definitely take a look at adding Audacity, Sony Vegas, and Adobe programs to the list of apps that need scrolling intervention. If you can think of any specific games, let us know those, too.
Thanks for taking the time to comment – it helps us a lot!
8:57 am Catherine Moya
My MS Wireless Mobile Mouse 6000 worked perfectly with all my programs in XP and works fine with all my programs in Win7; except one. When I bought a new laptop with Win7, the [smooth scroll] mouse stopped working with the Intuit Proseries program. Proseries says it’s a hardware issue and Microsoft says it’s a software issue.
Tennis anyone?
12:23 pm Curt
Thanks, Curt. I’ll pass that program name along to our team to investigate.
4:08 pm Catherine Moya
I had to switch to a Logitech mouse when I ran into the scroll issue a while back.
A global option to disable the partial scrolling completely would be very much appreciated.
12:41 pm John Foley
Thanks, John, I’ll pass your preference along to the team.
3:45 am Catherine Moya
I use Mastercam X4 at work, and the mouse wheel is set up to zoom in and out. I had to use the Intellimouse 4.0 profile in v7 to zoom in an out correctly. Not with v8. It ONLY zooms out. I can see the thing jitter before zooming out. PLEASE fix this. This is ruining my productivity at work. If it continues any longer, I will have to get a logitech so I can actually get my work done.
3:51 am Todd Martin
Please add Teamcenter Visualization Mockup to the list of apps that have problems with the smooth scrolling.
On the button tab, there is an ability to change buttons for specific programs, couldn’t you do something similar for this scrolling issue?
12:36 pm Chad
I have written software myself that is a ‘shy scroller’…. it is written using C++/MFC as many many applications still are (you still officially support it).
From the MS documentation at http://msdn.microsoft.com/en-us/library/eff58fe7%28v=VS.100%29.aspx (notice latest VS2010 version)
“The zDelta parameter is a multiple of WHEEL_DELTA , which is set at 120. This value is the threshold for an action to be taken, and one such action (for example, scrolling forward one notch) should occur for each delta.”
Important points:
- Delta IS a multiple of 120 (not anything else)
- 120 is the THRESHOLD at which action should be taken (this implies anything smaller than 120 should be ignored)
I realise you need to change and improve, but I think to blame application developers for not pre-emptively implementing smooth-scrolling is cheeky, when your CURRENT documentation still says to implement something that will not work!
Please check your programmers documentation next time – you are still giving programmers incorrect information.
4:48 pm Richard Sewell
It is IntelliPoint itself that causes the problems. When I found this article I was testing a windows 7 setup for use mainly with Pro Engineer Wildfire 5.0 and Mastercam X2. The wireless laser mouse 8000 I was using had a busted middle click, so I installed IntelliPoint so that I could remap the left side button to middle click, which is essential to pro engineer. And then I had to roll the wheel 5 to 8 times forward to actually get it to zoom in just a little bit, and out even farther to have a chance at zooming a little bit out. And in mastercam the mouse wheel would only zoom out. As well as an odd thing that before I could actually click on anything with the mouse I had to do Ctrl Alt Delete and start the task manager, otherwise clicking on something would deselect it as the active program.
So after uninstalling and reinstalling bot IntelliPoint 7.0 and 8.0 and having the exact same performance with each of them, I uninstalled it again. Without IntelliPoint installed my mouse worked perfectly in every program, except that I couldn’t middle click anything. Seriously fix your program.
1:55 pm JGetrum
XnView
Scrolling is acceptable in the thumbnails pane. However in full screen view, it is impossible to move backward and foward between images. Even at the lowest scroll speed and moving the wheel as slowly as humanly possible, it skips through several images at a time.
WinRAR
In the extraction window, scrolling is acceptable in the folder tree, but unusable in the Destination path box. The box does not react unless the scroll wheel is moved at very high speed, and in that case, it skips entries in the list instead of moving backward and forward one at a time.
Fallout 3
Painfully slow scrolling in inventory lists. In map view after zooming in, it immediately zooms back out even though the wheel was only moved in one direction.
I did not have any such problems with my IntelliMouse Optical (which sadly kicked the bucket). I could kick myself for not knowing about this issue before spending my money. What you call “some applications” is actually the vast majority of the programs I use.
3:11 pm Carpe Diem
I had an afterthought. Rather than compiling a blacklist of applications, it would be far more useful to add an option to IntelliPoint to disable whatever feature would make the mouse wheel work normally. I am actually BEGGING you to do this.
I just spent what is to me a fortune on what is essentially a broken mouse, and to add insult to injury, the manufacturer wants $35 to provide tech support. Can you imagine how I feel right now? Try “robbed”. What is most infuriating about the whole ordeal is that the mouse is mechanically acceptable and the problem lies with the driver. So once again, PLEASE add an option that makes the mouse wheel work normally for all programs.
4:09 pm Carpe Diem
I have a new Comfort Mouse 4500. All is well, but the wheel sensitivity is too high. For example in Outlook 2003 the minimum scroll up/down is three messages..!! In the mouse control panel, I have set it to the lowest sensitivity (1). I really would like to be able to set the sensitivity lower in the control panel so I can find something more comfortable. Can anyone help?
7:34 am Gerald Yearsley
I have a Wireless Mouse 5000 and the scrolling works erratically. Tried everything, still no go.
I like everything else bout it but I am definitely going Logitech asap. It’s a shame that a simple scrolling feature which has been perfected by most other manufacturers can’t be implemented properly by MS.
7:57 am Haluk Anlar
Just bought a Comfort Mouse 4500 a couple hours ago and facing the same problem in same game as Carpe Diem above.Wheel scrolling in game is sluggish and unresponsive. Did not have this problem in old Intellimouse.
Been using MS mice for a long time now and have had great experiences until now. Hope MS can rectify this with an updated driver.
11:13 am Matthew T
As others before me, I’ve bought a wireless 5000 mouse, and find the scrolling to be troublesome to say the least! It doesn’t scroll pictures in Windows 7, and any older games which use the scroll wheel to control the camera don’t work!
I think that the smooth scrolling should be disabled by default, except in applications where you know that it works fine. So instead of us adding programs which don’t work, you’d be adding programs which do work (but allow the user to do the same.)
1:59 pm Steve
Please add Manifold GIS (manifold.net)to the list of programs.
10:11 pm Nadir Viqar
I just purchased a comfort mouse 4500 some hours ago. The scroll wheel sensitivity is driving me crazy, and totally disappointed I bought this crap. I have already put it on sale in a local auction site.
I really don’t know what the ‘designers’ were thinking about.
11:44 am Hafeez
I feel like I’m being ignored. Maybe time to buy a Logitech? I now am experiencing issues in SolidWorks, too…
1:19 pm Todd Martin
As many people commenting on that page, i got many problems with smooth scrolling in most of applications i use.
Couldn’t you simply add a disable button for that function until it works really fine ?
3:08 am Adam
OK, sorry for the delay in response. Here’s a batch:
Richard, yep, you’re right, we totally missed that. Our bad.
I will track down the owner of that page and work with them to get the correct, udpated information. And after reading your post, we think there might be other Microsoft sites as well with the outdated information. Thanks for catching that and point it out!
JGetrum, you are correct that uninstalling “fixes” the problem, because uninstalling is like an extreme version of disabling partial scrolling. If you uninstall IntelliPoint, you always scroll a full line at a time. But that’s not the same as saying IntelliPoint causes the problem.
Gerald. Yeah, that’s an example of how the application controls what a scroll message means. As I understand it, you get the same behavior with ANY mouse in Outlook. Hm, now I know why I always use the scroll bar or arrow keys in Outlook. I guess I noticed it was chunking that many messages as I scrolled (with my smooth scrolling Wireless Laser Mouse 7000), but I guess I registered it as “I must be scrolling too quickly”. Now I know.
Todd, not ignoring you, sorry!! I have passed along your comment about Mastercam X4 but from the description I don’t know if that’s the same issue or not. Is SolidWorks also doing it on the zoom in/out?
5:30 pm Catherine Moya
[quote]
Some mouse models, like the Intellimouse Explorer 4.0 you mention, already had some workaround stuff built in, so when you scroll with that mouse, IntelliPoint sends all applications 120 for every 30 you scroll. Some people feel like this makes their scrolling experience more sensitive and they like it. Some don’t.
[/quote]
So make it a toggle option on the scroll sensitivity menu. I just rolled back to intellipoint 7.1 because my scroll wheel was unusable after letting W7 update to intellpoint 8.
7:19 pm Matt
I found the Wireless Mouse 5000 very difficult to use in Pro/Engineer. First there is the smooth scrolling problem which caused the Zoom functionality to work erratic at best, I managed to fix this by changing the mouse driver to an Intellimouse Explorer 4.0. The next problem was that the middle click button was much stiffer than the scroll wheel. Every time I wanted to rotate a part in Proe by using the middle button, the scroll wheel would scroll causing it to Zoom rather than rotate, really irritating and unproductive. I have gone back to Logitech, cost me 20% more but works 100%.
12:06 am Henk Venter
I simply remove all intellipoint software, making mouse an HID-compliant device.
With windows7x64 I had to remove touchpoint software as well. ( Seriously, why does every software developer think their software is the only thing installed on machine? )
If you want people to use your software, you need to give them the option of disabling/enabling smooth scrolling. I will not buy another MS mouse for my IT department until I find this issue has been resolved. Logitech here I come.
Mouse: 6000 wireless.
Non-commented app where it annoyed the most: Zend Studio would scroll down but not up.
2:56 pm Ken Hanscom
I just bought a wireless 4000 mouse with Intellipoint 8.
Which of course doesn’t work with the app software I wanted to use it with because of the scrolling issue.
I even tried adding the program into the list of ones requireing special handling.
Why not do the obvious and fix the driver so that whenever a program in the list is being used the mouse sends the ’120′ value.
Or even give me the option of telling the driver how many clicks to send at once. That would let me control the smoothness setting.
As it is, I just dropped $25 for a chunk of plastic that isn’t even usefull as a paperweight…
6:11 am Robert B. Willsie
Movie Outline 3.1
6:21 am Robert B. Willsie
I got the 4500 mouse yesterday and I hate it
*You must exert what seems to be a ton of force to press the middle wheel as a 3rd mouse button
*I prefer a jerky/clicky scroll wheel like 99% of the world uses, whats the technical name so I can get one on eBay
Goodbye Microsoft Mice
4:26 pm Ambrand.com
Not sure this blog is still active but to add: Paint Shop Pro 12 and Paint Shop Pro 13 do not work with the scroll. Things just jump back and forth and drift as you spin the wheel.
Nitro PDF Professional is the same way. You have to use the navigation bar to scroll.
11:11 pm Bill Whalen
Mastercam X4 is still not functioning properly, Windows 7 – 64 bit using a Microsoft Wireless Mouse 5000.
Had to tell Intellipoint that it is “Intellimouse Explorer 4.0″ to get the zoom issue resolved.
I my office we are currently running 7 of these devices.
3:40 pm Jeff
Hi Bill! I’m sorry you are experiencing problems. This is likely due to the applications not being aware of partial scroll events with our smooth scrolling wheels. We recommend installing our latest software from the Downloads page. From there, go to the Wheel tab and select the link “Identify programs that don’t scroll correctly…”
If you continue to have problems, please let us know.
5:36 pm Hardware Team
I’m using the MS Wireless Laser Mouse 6000. Scrolling with the wheel seems to work fine with everything expect Pro/Enginner Wildfire 4.0. I keep accepting the frequent Intellipoint updates, but it still only occasionally works correctly.
7:01 pm TedG
Hmm I installed Intellipoint 8.0 but I do not see a link anywhere when I try to configure the mouse.
3:38 pm Christian
MS,
Just unpacked the touch mouse.
Nothing broken. But as a visually disabled user, I am very reliant on Zoom, which I attached to the Intellimouse side button. I was very much hoping to key bind the Windows 7 visual disability zoom function to the touch mouse.
Can’t see it here. Can you make that happen please?
Thanks.
11:09 pm srihC
hi
I am a pc gamer and I own several Microsoft controllers and a side winder keyboard. I have a great idea for new prehipheral that I can’t believe nobody has thought of yet. It applies to pc and xbox gamers alike. Is there anyone I can contact about this.
Terry fox.
3:28 pm Terry Fox
This is about TOUCH MOUSE.
Sorry, I think I didn’t make it clear.
The problem of Touch Mouse is you can’t click another button while you’re holding left/right button. My idea is when one button is been holding, touch another side is equal to click on the other button.
And the mid-click could work like Arc Touch by double click the middle stripe.
Can you fix it please?
Thanks.
8:56 pm Tian
Would it please, please be possible to increase the fastest mouse movement speed on Intellipoint ?
I’m finding the Microsoft Mouse speed far too slow on resolutions above 1900×1000 – ie HD displays.
Can Microsoft please improve their ability for customer contact and feedback ? It is very, very difficult to get in touch with support or provide product feedback as in the above.
I think Microsoft doesnt value it’s customers, I’m currently wondering if I should take these products back and try a different vendor instead. Hopefully they will value my money.
4:56 pm Gary
It’s 11/11/11, and THE SCROLLING STILL DAMN FAST. IN MICROSOFT(!!!) INTERNET EXPLORER 9. Y U NO FIX THIS?
I just installed this POS from Windows Update. Second time. The first time was like a year ago. Y U NO RETRACT THIS UPDATE? Do you ever test your software with MS applications? Such as Internet Explorer?
2:16 am Alex Grigoriev
Whether you like detent wheels or smooth, the fact that they are one or the other SHOULD BE NOTED IN THE SALES PITCH FOR THE PRODUCT. This is why I don’t buy a Microsoft mouse I can’t pick up and test in the computer store. I have a Wireless 5000 and I hate the lack of detent. My bad luck for not testing one. Still better than any Logitech mouse I’ve had the misfortune of buying.
11:52 am Rob
Useless company. Very arrogant.
I recently purchased the Microsoft Notebook Optical Mouse 3000 (USB 2.0) for my Notebook, an whenever I use the scroll wheel in DirectX games, or Java, or pretty much anything else which isn’t a browser, the speed in which it scrolls is ridiculously fast. It’s actually unusable in any other application.
Tried using the mouse without Intellipoint. Used the latest version of Intellipoint. Tried other USB ports. Tried Hardware Troubleshooting. Tried everything.
Release some drivers or a new version of Intellipoint that actually allows these mice to work properly in all environments.
8:41 am Lee
About TOUCH MOUSE.
Right clicking is difficult. I have to lift my left button index finger for it to recognise my right button middle finger clicking.
And please give us more customising options. I would like to scroll with two fingers because it’s more intuitive to move both fingers.
9:36 am Azman
What the helll!!!
Brand new MS desktop Keyboard 800; mouse scroll doesn’t work in windows 7 photo viewer. Other brand works but Ms hardware doesn’t.
I hate it.
5:30 am Md
I mean i cannot zoom in/out in windows photo viewer using Ms mouse scroll, other brands mouse works fine.
what a fail Microsoft. Your own hardware does not work in your own software.
5:34 am Md
I prefer small detents for my application!
I use Pro/ENGINEER, Visualization Mockup, and AutoCAD regularly. After owning/using an old MS mouse (with detents) to failure versus a new Wireless Mobile Mouse 6000, I definitely prefer detents.
If it were up to me, I would prefer two high-end mouses. A detent AND non-detent version. For example 6000 and 6000d. This way people that use CAD software can get a nice mouse and people that want smooth internet browsing (most people) can get the non-detent version.
11:48 pm rotarypower86
Hey Md – We’re sorry to hear you’re unhappy. Technical Support should be able to help you out. Have you reached out to them? Info can be found here: http://www.microsoft.com/hardware/en-us/support/contact-us.
5:18 pm Hardware Team
The only thing I dislike about the hardware is sometimes the scroller wheel is a little rough on the skin.
11:41 am Rico B
Thanks for the feedback, Rico. We’ll pass this along to the team.
5:26 pm Hardware Team
The scroll wheel somethimes thinks you’re scrolling the other way. Why not include the option to ‘ignore’ the first couple of scroll events so that the driver can be sure which way you’re scrolling? This would stop an application scrolling up slightly before scrolling down (or visa verse; although my Comfort 4500 mostly seems to get it wrong when I’m scrolling down).
1:31 pm Jerry Griffiths
Just tried the microsoft mouse 4500 in Battlefield 3 and Bad Company 2.
Gotta admit that the scrolling is terrible. I gave up after uninstalling-installing the latest intellipoint and pointing bf3.exe to the programs that didn’t work properly. I had to program a spare key of the mouse for the item I wanted to select. Guess its too sensitive and if I breathe at the same time I scroll it skips the item.
1:38 pm Gpelaez
i use an x5 sidewinder mouse, it installs a supposed auto update feature and yet i find today by chance that you have released new sw for it,,so what is the point of ipoint..!? and dpupdchk.exe?? malware? please dont forget those of us who use older spec MS mouses!
1:31 pm alfie
Dear Microsoft Hardware Dev team,
PLEASE… build a mouse with the latest technology into the same mouse design as your 5 button intellimouse optical (Model# D58-00026) while maintaining the same mouse sensitivity behavior as the inteillimouse. I am very used to everything about that mouse. To this day no other mouse has come close to compare.
Right now I am using your Habu mouse that I had stashed away. I bought the Habu mouse as an upgrade to that optical intellimouse but I reverted back after the much frustration of failing to configure the habu’s software to my liking.
2:16 am Shawn Carriere
OMG, i just bought this mouse and the mouse wheel IS COMPLETELY HORRIBLE, u cant even fix it with their software !!
So sensitive it USELESS !! and when u try to use wheel click 70% of times U CANT cause the wheel scrolls in the procces !!
Sad thing is i have to find someone who can live without the scroll wheel/button then try to sell the mouse to them and have some money back and then buy a Logitech, and even then i would feel sorry for that person.
OMGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG so angry !!!
8:25 pm Nelson
Scroll wheel up and wheel down is used for zooming in and out in NX Uni-graphics…but in this case, similar to all the other complaints, it doesn’t work as effective as other mouse I’ve used for this software.
2:51 pm N.kema
I just bought a ‘Microsoft Comfort Mouse 4500′ and the same two points disappoint me:
1) Clicking the middle button requires too much force.
2) Scrolling is too fast even on the lowest possible setting.
Now I don’t suppose you can fix 1 without changing the hardware, but fixing 2 should be easy.
If you really want our feedback its time you acted on it and fix it already.
5:10 pm Twisten
I use Form Z, and using a Wireless mobile Mouse 6000, it will only scroll out! as this is a CAD program, this is totally annoying! Shame on you Microsoft!
3:51 pm oloid
Hi,
TRACKBALL , please bring it back !! (all versions)
The Microsoft Trackball Explorer was the best ever made !! No other product comes close ,…
A gaming sidewider trackball explorer would be great !!
If Microsoft remakes the old models but with todays high tech and speed (!!) at least one million could be sold within 6 to 8 months !!
Many children and adults in hospitals learned to re-use hands and fingers with the microsoft trackball’s , eye-hand coordination training was going faster compared to any other product , ….
Maybe if we all sign the petition at
http://microsofttrackball.com/
More ergonomic gaming products would be nice also !
Have a nice day
12:51 am Dabur
I have found if there is any type of non compliance between nano receiver and mouse, all you have to do is lift the mouse up off of whatever surface you have it on and simply put it back down,problem fixed so easy.I love my mouse.
1:08 am jim
Thank you for your comments! We’ll definitely pass these along to the team.
7:12 pm Hardware Team
Once again –
The mouse wheel sensitivity is too high. This should NOT be hard for your devs to fix. Send the common ‘scrolled 120′ message to most software, and only do it after the mouse has moved 10-20 of the “fine” mousewheel movements. This would fix nearly everyone’s problems.
Give people the ability to select the “fine” mode for specific applications. I can imagine that there’s a project manager out there somewhere who invested a lot of effort into making a Microsoft mouse with “fine” scrolling, but after 2 years, this feature is not implemented in most software. Just cut your losses and disable it.
Furthermore, it is impossible to click the scrollwheel without scrolling. Again, this can be fixed in software.
Given that all of the issues can be fixed in software, I’m blown away that you guys haven’t done it yet.
6:46 pm Jon
Having read through the developer article in the blog post:
It would be nice if Intellipoint provided an option for emulation of an old indented mousewheel. For example, instead of leaving it up to software developers to handle smaller delta values (delta < 120), give Intellipoint an option to only send a WM_MOUSEWHEEL message once the delta has reached 120.
This would be a huge help to people who use CAD software such as AutoCAD, which is essentially unusable with this mouse.
7:35 pm Jon
i like the mouse. seems to work fine. my issue is that i cannot figure out how to change the toggle wheel to the ‘pan’ command in autocad. i right click on the mouse settings in the devices and printers menu to change it, but the ‘pan’ command for autocad is not an option. the default is set to flip.
any thoughts?
9:40 pm rich
Hi Rich – What mouse are you using?
8:55 pm Hardware Team
I just bought a new Microsoft wireless ARC Mouse, there are several issue:
1.) I am using AutoCAD Visuallisp to write some codes but the wheel scrolling doesn’t work at all. try in other windows application like control panel, notepad etc is OK. I never encounter such problem for the past 20 years with any other mouse. 2.) also, the mouse not work at reflective surface like polish granite or marble top, again, all of mouses (including the cheap optical mouse, cost > 10 times cheaper) are all working fine yet this premium Microsoft mouse is not working, totally unbelievable.
I tested the mouse in both WinXP and Win 7. The result is same.
Any solution will be highly appreciated.
2:00 pm CTWONG
Also, the wheel behavior is not stable, when I scroll in notepad, for instance scroll up, the first step of wheel turn will not scroll the page, the page on move on the second steps of wheel turn onward, the same when you scroll down, but when i use it in a internet explorer, it doesn’t have such a problem. I am working in Windows by Microsoft, then use the mouse by Microsoft, I expected it is the best match but….???
2:06 pm CTWONG
I bought the foldable ARC Mouse last weekend and use it in AutoCAD. The wheel doesn’t work in AutoCAD Visuallisp application, only work find in internet explorer, other application like notepad also not so smooth.
Also, the movement is not smooth and inaccurate particular when you move the mouse slowly and just a little bit and it can’t work on reflective surface like granite or marble top. I pass it to my son and back to my > 10 times cheaper old mouse that work much better, and guess, my son also doesn’t want to use it after trying out even it looks much cooler and stylish.
I am wonder it is a defect mouse or driver problem (there is not driver to install, I try both XP and Win 7 system, the result is the same).
Any advise?
1:24 am CT
Goodbye MS Wireless Desktop, Hello Logitech. How your new mice does not have an option to emulate the old “bumpy” mouse wheel (or the signals it sends) is RIDICULOUS and STUPID. $60 down the drain. The editor integrated into my most important developer tools just sits their and yawns unless I scroll at lightning speed, and even then it moves one line at a time. 20 up scrolls on this mouse will be lucky to get 2 line moves in the editor. Plugged in micro Logitech that “bumps”…no problem. Newer is not always better MS. Office 2007 should have taught you that already. Stick that ribbon…
2:52 pm Paul
Hi CT – Reach out to Technical Support. The information can be found on our Contact Us page: http://www.microsoft.com/hardware/en-us/support/contact-us.
7:50 pm Hardware Team
I have the scroll wheel issue with this mouse, jumping up and down when scrolling. I just thought it was some setting problem, but looks like a hardware problem. Pity as I really liked microsoft mice, and always thought they held up. Guess I`ll start looking elsewhere, any recommendations??
8:55 am Joanne
Hi Joanne – Have you checked out the Troubleshooting section of our Support site? Or you can give technical support a call and they should be able to help. Let us know if you continue to have problems.
Troubleshooting: http://www.microsoft.com/hardware/en-us/support/troubleshooting
Technical support info: http://www.microsoft.com/hardware/en-us/support/contact-us
7:00 pm Hardware Team
i just chucked my mslaser 5000. after multiple installs/unistalls software installs, it would never link backup. this was after doing a system clean install of win7 from the factory software everything else worked fine. its a shame ms cannot even make hardware to work with it’s own OS. pathetic. i wont buy ms mouse again. back to intelipoint
12:30 am nwoslave
Hi nwoslave – We’re sorry to hear that you had issues with the MS Laser 5000. Did you try reaching out to technical or warranty support? http://www.microsoft.com/hardware/en-us/support/contact-us
10:56 pm Hardware Team
Wow, complaints on the overly sensitive scroll wheel on the Comfort 4500 date back two years. What’s that, like a generation in developer years. And yet … even after two years I buy a 4500, download the latest driver and Intellimouse software, over a painfully slow dialup connection, and the scroll is still screwed. Top to bottom on an average web page is about 5mm of moment on the wheel. Forget just scrolling down a couple of lines or going back to where you were. Precision is impossible.
The settings are pegged as low as they will go and acceleration is off.
I went through the troubleshooting page. The scrolling problem isn’t application dependent. Nor is there another mouse-related program interfering. I tried reloading the Intellimouse software … nada.
I’ve given this product a fair shake. I’m not going to do a clean boot, systematically reinstall software, or otherwise bend myself, or my system, out of shape to get your hardware to work. It’s a $25 mouse.
I’m taking it back to the retailer and demanding my money back. Failing that I call the CC company and have them credit my account for the price of the purchase.
I’ve been at this game for a long time. dumb terminals with 12″ monochrome monitors, and the word on the street from hardware geeks has been, from way back that MS couldn’t do hardware.I figured it had to have improved. Nope.
Who knew that the best possible advertising for a Logitech mouse is a MS mouse? Ticks me off that I have had to waste my time on what should be a dead-simple process, and then waste more time and gas taking it back. I’m not feeling warm and fuzzy toward MS right now. Gaaaaa.
1:21 pm Art
I also have the ‘jumpy scroll wheel’ problem, also when using on a Mac computer.
It goes smoothly if I try to scroll really fast, but when I try to scroll slowing it will jump up and down a few times before going to the right direction. It’s very, very annoying. In the case it’s a bug with the ‘new’ drivers, is there way I could go back to ‘dented’ scrolling? I’m using a Comfort 4500, wired, mouse.
ANY help is welcome, as it’s driving me crazy and this mouse is very new and I don’t want to spend more money on a new piece of hardware as I’ve always liked Microsoft mice (even on a Mac!).
I couldn’t find an email to contact the Brazilian support, and considering I’m using all my software in English, maybe if it’s software related I could get help elsewhere?..
10:34 pm Andre
Hi Andre! Sorry to hear that your scroll wheel is jumpy. You can contact Brazilian support by calling 0800-888-4081, or check out the support page: http://support.microsoft.com/?ln=pt-br.
Let us know if you have any other questions or need help.
1:14 am Hardware Team
Comfort mouse 4500 (wired), terrible scroll wheel over-sensitivity. Worst part being it often ‘bounces back’ making page navigation infuriating. Not going to even try using it for gaming. Accelerated scrolling off and sensitivity at minimum in v8.20.468 software, Win XP 32 SP3. Waste of money, this problem should have been fixed a long time ago. I’ve had 3 MS optical mice and stuck to the brand for reliability, very disappointed in this one, avoid.
7:42 pm Chris
The comfort mouse 4500 is unusable. I do not understand why this product is on sale. Are you stupid at microsoft?
6:11 am Sigma
And do not waste your time with the support, you will never get this mouse working, even with the right drivers!
6:15 am Sigma
All I’ve got to say is a mouse is just a mouse since you discontinued the Trackball Explorer. It was the most comfortable, most durable, easiest to use mouse ever made. If people are willing to pay as much as $200 on eBay for a mouse that retailed at $39.95, it makes no sense not to bring it back.
5:10 pm Anthony
I have a Win 7 64bit with MS 5000 mouse and keyboard side my side with an XP box 32 bit with an MS wireless optical mouse 2.0 and can’t get them to respond even similarly. The MS 5000 mouse is awful. I can’t get it to SMOOTH scroll and even with the same settings it’s totally different. It’s driving me crazy since I switch back and forth all day and I have to re-adjust each time.
Where is the fix for the smooth scrolling? If it works in XP, why wouldn’t it work in Win 7. Why does MS keep trying to re-invent the wheel (pun intended) when it was working perfectly?
Frustrated as hell!!!
7:11 pm Andrew
Hi Anthony – We’ll pass along your feedback about the Trackball Explorer. Thanks for taking the time to give us your thoughts.
5:22 pm Hardware Team
Hi Andrew – Sorry you’re frustrated.
If you head over to Twitter and send a tweet with your problem to @MicrosoftHelps, they should be able to take care of you. https://twitter.com/MicrosoftHelps
5:23 pm Hardware Team
The “Comfort” Mouse 4500 is the worst piece of crap I ever bought, I really should have read some reviews first… but I trusted Microsoft on getting their hardware right. I have been buying Microsoft Mice forever, and the wired Laser Mouse 6000 is my favorite mouse of them all. Too bad it is discontinued. Well, the 4500 is basically unusable due to the horrible free spinning scrollwheel that doesn’t work at all – doesn’t matter what application, it doesn’t work in Windows 7 Explorer either. Hope I get my money back for that failure. Microsoft should be ashamed for putting that broken thing on the market.
6:50 pm 1010011010
How long I’ve to wait for solution for Intelipoint WMM 6000 to enable pan by scroll button? Did I threw 50$ down the drain? I’ve last software 8.2 and I do not see pan option for scroll button.
Please reply asap.
7:56 pm Hubert
I’ve bought MS Mouse 4500 with MS Ergonomic Keyboard 4000. Keyboard is very good, but that mouse is (sorry) nothing but big piece of sh*it. Due to the crappy eager wheel is almost unusable.
I didn’t expected that MS can sell such crap with its logo. Formerly I thought it is problem on my machine only, but it looks like it is known problem.
Unfortunately I’ve to back to my old A4 mouse which was much cheaperm but DOES WORK. In other mouses the wheel resists at the beginning when you try to move it. In MS 4500 it does react always – I cannot keep my middle finger on it, because never know when it will perform an unexpected action.
12:02 pm DarekS
WHY IN THE HELL DID YOU GUYS “FIX” SOMETHING THAT DIDN’T NEED TO BE FIXED?! Why is Logitech able to offer BOTH click and smooth scroll in ONE mouse and you guys can’t even get just smooth scroll (which is STUPID to begin with) to work?
Maybe you guys should just stick to making software, eh?
10:29 am John_T
I’m commenting here as (1) it involves mice, and (2) all of your feedback links just go to surveys, and then only about specific things as opposed to, you know, feedback.
I’d just like to say that I updated my PC’s critical updates along with one that updated my USB keyboard/mouse (my mouse being a Comfortmouse 6000, one your survey couldn’t give a toss about, apparently).
I don’t know if it was only the mouse update or it worked in conjunction with the other updates, but in future, how about NOT disabling mouse/keyboard input on an update that REQUIRES mouse/keyboard input? It wouldn’t even let me use a different mouse or keyboard no matter which USB port I plugged it into! It would install drivers for them, but let me actually USE them? Nah, that’s too easy.
I lost hours of work because one of your team didn’t carry the two or whatever it is that you don’t test before release, and it’s doubly infuriating that you apparently bury any relevant ways to let you know.
Thanks a heap.
4:34 am Aaron_W